We often think of team as the group we have in the room or the work group within an organization. What about the community? Are they not a team? I have been working on a bathroom renovation and, of course, have had the opportunity to deal with building supply stores (5), tile shops (2), and electrical suppliers (1), some of them many times. Are they not my team for this project?
Aside from the frustration that all of them are usually out of one of the things I needed at the time, some were far less than interested or helpful, while others bent over backwards to offer solutions to my questions.
In doing staff training and development in these organizations, wouldn’t it be great if it was emphasized that they are part of everyone’s team who walks through the door. Depending on the problem or question they could be an important part of someone’s day, making the project a pleasant experience for the customer or client. Guess what? If it is, they may return to the organization when taking on another project!
We need to think outside of the organization when training. Whose team are we part of, who can we help with the right part, service, and information or, if we don’t have the information, a suggestion of who might.
Who’s on your team?