Does your organization solicit feedback and ideas from your employees? Do you as a boss go to the front line and work with the employees to get an idea of what they do and how they do it?
How many have watched Undercover Boss? How comfortable would you be hearing the good and the bad? How will you make positive change if you don’t know?
Obviously you have to be a large organization to do it the way they do on TV. However, it is possible to create a culture where employee feedback is valued and acted upon. Your employees are the ones who make money for the organization. Have you asked them for their ideas on how they might do their job more efficiently and effectively? Do you allow them time to try different ways of doing things?
There is an old saying, “If you aren’t making mistakes, you aren’t trying hard enough.” Do you allow mistakes?
I worked for a CEO who, when he went to a mill site, would not go to the manager, he would put on a hard hat and go to where the workers were and find out what they were doing. He would ask them if they had ideas on how to make it better. If they did he would give them permission to try it and report back to him. He would then tell the manager what he had done and for him to report back as well. This action throughout the company turned it around!
Think about it. How open is the culture of your business?