It doesn’t matter what your business does, if you are big or small, are unionized or not, your employees need to know the daily expectations and why. Having a workforce that is informed as to what your expenses are and what has to come in the door daily or weekly to pay those expenses (including their wages) gives them a target to shoot for.

No-one succeeds without a goal. Give someone a basketball who has never seen the game and they might dribble around for hours!  Explain the rules and they know that the most baskets win and that the opposing team (expenses) is trying to prevent their team (profits) from getting baskets.  They now have a goal.

If your employees can track how they are doing, most will try harder and their efforts can be measured.

The second part of this is open dialogue with your employees asking them what would make their job easier, faster, more efficient, and giving them permission to try it. Not all ideas work so make sure you don’t make an example of the failure or no-one will step forward again.

As Frank Wilczek once said, “If you’re not making mistakes, you’re not trying hard enough.”

Keep your employees informed, it pays!

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