How often have you reviewed what you do at work? How often has the business you work for or run reviewed what their work processes look like? When was the last time you reviewed your position descriptions?
All of these things are important to a business. They impact the efficiency and effectiveness of the business and impact the health of the organization. If your processes are frustrating the employees it will be detrimental to them as well.
Too often we do things simply because that is the way we have always done it. Our work environment is in a constant state of flux and tomorrow will not look like yesterday. We must always be tweaking what we do and how we do it.
First question to ask, “What are the key activities in the organization and those responsible for them?”
Second question is, “What are all of the tasks performed by these employees?”
Third question is, “Are all of these tasks necessary?” “If they are not needed, discard them.
Fourth question is, If they are needed, can they be done differently?”
Fifth question is, “Are they being done by the right person?” It may be that the flow of information would better be served by someone else performing the task or that there is someone more qualified.
Many time there are reorganizations, even minor ones, that see employees given tasks that were not originally part of their job description because someone left or new tasks were necessary and they had a gap in their work schedule.
The one fear always is loss of jobs when doing this. I was involved in a major reorganization using this template and no-one lost their job and we were able to accomplish more and take on more by getting rid of unnecessary work and re-aligning who was performing it.
In the 1990’s this was rampant as organizations eliminated middle management with reorganizationitis. Employees wound up with bits and pieces of three, four, and more positions. Employee issues at all levels had Human Resources professionals operating in a reactive mode. This had a very negative impact on many organizations.
Don’t just do things because that is the way it has always been done! Constantly review your processes.
“Nothing is more futile than to make more efficient that which should not be done at all!”
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