East Coast Hospitality

In a recent trip to the Maritimes I felt a difference in how I was treated as a customer.  In general terms, you were the most important person at that moment when with the business owner or store clerk.  This occurred not only in smaller communities, but in the major ones as well.

They engaged you in conversation, took an interest in who you were and where you were from.  You were not rushed in any way.  There was a natural humour and you could not help but smile, as they encouraged the corners of the mouth with their wit.  No one frowned at them for taking the time to converse with the customers.

There obviously were black and white policies they had to follow in their work but they would listen to your request or issue and accommodate it if they could.  What was impressive was they had the authority to accommodate without running off to their manager to get permission, even when it involved money. This occurred not only in small businesses but in the hotels as well.  This has not been my experience on the West Coast.  It was customer service in its purest form.

If they did not have what you were looking for, they went out of their way to direct you to a store that could help you.

Perhaps we on the West Coast could learn something from this East Coast attitude!

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This entry was posted in Business Coaching, Business Planning, Clients, Communication, Customers, Empowering people, Leadership, Lifestyle, Marketing, Relationships, Sales and tagged , , , , , , , , . Bookmark the permalink.

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