Ask the Right Questions


I had an experience recently that made me think.  Like many of us, we have a ‘beer’ fridge in our garage.  We had trouble with it last winter but the freezer section stopped working entirely this last couple of weeks.  With Christmas coming up quickly the extra refrigerator space was crucial and we were panicking!

The garage is unheated and it has been unusually cold in our area.  As we all tend to do, I Googled, ‘freezer has stopped working’ and true to form Google responded with an array of suggestions and solutions.

The most common suggestion was to replace the start relay. I ordered the part, picked it up the next day and waited for the freezer to get cold.  It did not.  I hate to give up but resolved to call a repairman in the morning.  After dinner I got to thinking about the refrigerator sitting in the cold garage and again referred to Google.  This time I entered, ‘freezer in an unheated garage’.

This time the page was filled with questions from others with the same issue and the solutions, which all said the freezer would stop working as the temperature dropped in the garage.  The solution obviously was to bring the fridge inside. We move it into the laundry room and it purred like a kitten and dutifully froze the container of water, which was our ‘guinea pig’.

How many times at home, at work, in the community have we not asked the right question?  We want the right answer but it may not be what we need.  The answer may be correct for the question but not satisfy the need.  Maybe the answer we need is the result of several questions, ‘problems with brand X refrigerator’, ‘freezer problems’, ‘troubleshooting freezers’, ‘freezers in unheated garages’.

To ask the right question or questions, perhaps we need to consider the situation surrounding the issue, what we perceive our problem to be, and who best to ask.  Probably a good idea to seek several sources for the response.  Most of all, keep an open mind as it may not be the answer we expected or desired!

As always, feel free to share this post giving credit to the author.

About laurencerumming

Background in business management, in particular human resources. Business Management Certificate, Certified in Myers-Briggs Type Indicator®, and Strong Interest Inventory®. "Our passion is to raise the potential of organizations and individuals through the understanding of human interaction in the workplace and in life."
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