I’m not talking about novels, or blogs, I’m talking about everyday written communication. It used to be in business you hand wrote on a three-part memogram, tore out the pink copy for your records, and forwarded the white and green copy to the recipient. If you received the white copy back within a week with the answer you were happy.
Today, we hastily send an email and stare at the screen wondering why the person has not answered immediately! Not only that, when the do reply they only provided an answer to the first question, not all of them.
It seems that in our everyday rush we tend to read until we hit something to do, then do it without going further in the email. It is much like the exam where the instructions are to read through the examination before beginning. Most read until they come to the first question then start the exam. The last instruction at the bottom of the examination is, ‘Once you have read the examination, put your name at the top, do not do any of the questions.’
I have found that I need to be very specific when requesting more than one thing in an email. I state clearly in the first sentence that I need 3 things, then number them;
While I am referring to others, I have been guilty of not reading the whole email as well so I really see the value in making it as foolproof as possible for the recipient.
The other sore point with me is the disregard for the English language in business communications. There appears to be a growing trend to abbreviate words or misspell them and write incomplete sentences. That may be acceptable for Facebook chats between friends but in business, it should be proper English and sentence structure.
“Developing excellent COMMUNICATION skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.” Gil Amelio
As always, feel free to share this post giving credit to the author.