The ‘soft skills’ within an organization can be the difference between success and failure. Many times, soft skills are only thought of in sales situations in which employees are engaging with current or potential customers. What is sometimes forgotten is the interaction of employees within the company.
How well your staff communicates is extremely important. Do they have the ability to listen to the needs of others without judgement, or are they forming a response in their head while ‘listening’ to the other person? When communicating with others there is also the need to give them the information they are looking for before launching into what they might consider side benefits.
Poor communication can interrupt the flow of information and procedures. One task cannot be performed until another is completed. Is the person receiving what they need in order for them to do their part in the process? If not, it can result in wasted time and productivity, and perhaps disgruntled customers.
Think of a symphony orchestra. The leader (conductor) communicates how the score is to come together. Percussion, woodwinds, brass, and strings (employees) all have their parts and need to provide the right notes at the right time or it will interrupt the flow of the music as intended. The result for the musicians and conductor could be frustration, and the customer (audience) will not be satisfied.
Whether it is a Board, management team or a couple of employees who work closely together, understanding the way we communicate, both as a team and individually, can make a huge difference to our decision-making and reducing conflict by adding clarity to the conversations.
One way of achieving better communication is through a team-building workshop using the Myers-Briggs Type Inventory®. If there is frustration with communication in your organization or one you are involved in, consider improving it. For more information visit www.lrassess.com
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