There is an old cartoon showing a foreman going to his boss and asking about training for an employee. The boss says, “What if we spend the money and they leave?” The foreman replies, “What if we don’t train them and they stay?”
The truth is, you will lose good employees if you do not provide the proper training so that they can do their job. Any skills beyond that can be a negotiating point where there may be time given to upgrade their skills or partial reimbursement for tuition upon successful completion.
In the forest industry I saw employees upgrade their skills with company participation, leave and get broader experience with other firms, then return to our company and advance. The way they were treated while with us benefited both of us in the end.
A recent experience with an insurance company employee demonstrated vividly how a lack of training can lose a client. We had some different requirements and, instead of admitting she did not have that expertise, she persisted in trying to serve us. Her approach and inability to react to something a little different resulted in a loss of a sale for the company she worked for, caused us delays and left us a bad taste for those she represented.
In the end we went with an insurance company that we had dealt with previously and they quickly and efficiently gave us the coverage we needed. The person there not only had the training they provided options for us with different levels of coverage.
How well your employees can meet the needs of the customers or clients is a direct result of the training they have received. They need not only the technical skills, they must also have the soft skills to interact with those they serve.
Pay attention, it’s important for the recruitment and retention of those who earn the money for your business!
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