Category Archives: Customers

Can I Help You?

This sounds simple enough, but it is annoying how many times it is missing in retail establishments.  It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading

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Service, or Lack Thereof

I recently had the opportunity to deal with two competing utility companies.  The first approached me to upgrade our equipment.  We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading

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The Empty Position

Interesting walking around town and the malls seeing the help wanted signs in the windows.  It started as the summer season approached and now is becoming more prevalent as the businesses start the ascent to the Christmas season. The economy … Continue reading

Posted in Business Coaching, Business Planning, Chamber of Commerce, Coaching, Customers, Economy, Elephant in the Room, Employees, Employment, Entrepreneurs, Human resources, Learning styles, Managing stress | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

A Challenge of Business

Recently, we were invited to go to Penticton with friends.  The appeal was not only to be with our friends but to simply get away from perhaps our comfort zone and enjoy an escape from routine. The challenge was the … Continue reading

Posted in Business Coaching, Business Planning, Chamber of Commerce, Clients, Community Futures, Customers, Economy, Elephant in the Room, Elephants, Employment, Entrepreneurs, Marketing | Tagged , , , , , , , , , , , , , , , , | Leave a comment

How Do I Keep Up?

I am often asked by entrepreneurs starting small business, “How do I keep up with what is happening in the business? This is not a simple question to answer as it depends on your communication style, level of knowledge on … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Chamber of Commerce, Coaching, Communication, Community Futures, Customers, Economy, Elephant in the Room, Elephants, Empowering people, Entrepreneurs, FaceBook, Internet, Learning styles, Lifestyle, LinkedIn, Listening, Networking, Relationships, self-employment, Service Clubs, Social Media, Volunteering, Young Professionals | Tagged , , , , , , , , , , | Leave a comment

Progress?

We live more and more in a technology driven world, supposedly to make our lives easier and more productive.  We enjoy the benefits of this in our entertainment giving us 300 channels of questionable content on our television, and the … Continue reading

Posted in Business Coaching, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Internet, Lifestyle, Sales, self-employment | Tagged , , , , , , , , , , , | Leave a comment

The Danger of Minimal Training

There is an old cartoon showing a foreman going to his boss and asking about training for an employee.  The boss says, “What if we spend the money and they leave?”  The foreman replies, “What if we don’t train them … Continue reading

Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training | Tagged , , , , , , , , , , , , , | Leave a comment