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Category Archives: Customers
Can I Help You?
This sounds simple enough, but it is annoying how many times it is missing in retail establishments. It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading
Posted in Business Coaching, Business Planning, Communication, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Sales, Training
Tagged Business, Competitors, Customer Engagement, Customer Service, Customers, Employees, Employment, hiring, Manager, Retail, Soft skills, Staff Training, Training
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Service, or Lack Thereof
I recently had the opportunity to deal with two competing utility companies. The first approached me to upgrade our equipment. We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading
The Empty Position
Interesting walking around town and the malls seeing the help wanted signs in the windows. It started as the summer season approached and now is becoming more prevalent as the businesses start the ascent to the Christmas season. The economy … Continue reading
Posted in Business Coaching, Business Planning, Chamber of Commerce, Coaching, Customers, Economy, Elephant in the Room, Employees, Employment, Entrepreneurs, Human resources, Learning styles, Managing stress
Tagged Affordable Housing, Business, Businesses, Communities, Construction Industry, Economy, Employees, Help Wanted, Housing, Human Resources, Organizational Change, Organizational development, Professionals, Recruitment and Retention, Short-staffed, Small Business, Trades, Tradespeople, Working Homeless
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A Challenge of Business
Recently, we were invited to go to Penticton with friends. The appeal was not only to be with our friends but to simply get away from perhaps our comfort zone and enjoy an escape from routine. The challenge was the … Continue reading
Posted in Business Coaching, Business Planning, Chamber of Commerce, Clients, Community Futures, Customers, Economy, Elephant in the Room, Elephants, Employment, Entrepreneurs, Marketing
Tagged BC Wildfires, Business, Chamber of Commerce, Change Management, Clients, Customers, Economic Development, Fraser Valley, Hope, Hope-Princeton, Kelowna, Lakeshore Drive, Penticton, Penticton Market, Small Business, Tourism, Tourists
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How Do I Keep Up?
I am often asked by entrepreneurs starting small business, “How do I keep up with what is happening in the business? This is not a simple question to answer as it depends on your communication style, level of knowledge on … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Chamber of Commerce, Coaching, Communication, Community Futures, Customers, Economy, Elephant in the Room, Elephants, Empowering people, Entrepreneurs, FaceBook, Internet, Learning styles, Lifestyle, LinkedIn, Listening, Networking, Relationships, self-employment, Service Clubs, Social Media, Volunteering, Young Professionals
Tagged Business, Change, Change Management, Coaching, Communication, community, Human Resources, Organizational development, Personality, Personality type, Vancouver Island Economic Alliance
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Progress?
We live more and more in a technology driven world, supposedly to make our lives easier and more productive. We enjoy the benefits of this in our entertainment giving us 300 channels of questionable content on our television, and the … Continue reading
Posted in Business Coaching, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Internet, Lifestyle, Sales, self-employment
Tagged Basic Skills, Business, Change, Change Management, Customers, Employees, Innovation, Organizational Change, Organizational development, Stress, Technology, Wikipedia
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The Danger of Minimal Training
There is an old cartoon showing a foreman going to his boss and asking about training for an employee. The boss says, “What if we spend the money and they leave?” The foreman replies, “What if we don’t train them … Continue reading
Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training
Tagged Business, Communication, Customer Service, Customers, Employee retention, Employees, Insurance, Organizational development, Recruitment and Retention, Sales, Soft skills, Staff Training, Technical Skills, Training
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