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Category Archives: Customers
Don’t be Smug!
As I look outside at the swirling snow, I am reminded that we do occasionally get the white stuff! We westerners, especially us Islanders, take delight in poking fun of our friends and relatives in Eastern Canada. Today looks a … Continue reading
What Does it Take?
What does it take to attract and retain customers or clients? Attraction is perceived or real value to the person who is seeking the service or product. That varies a great deal to those who seek. It varies a great … Continue reading
Posted in Business Coaching, Business Planning, Clients, Coaching, Communication, Community Futures, Customers, Elephant in the Room, Elephants, Entrepreneurs, Marketing, Relationships, Sales, self-employment
Tagged Attraction and Retention, Business, Clients, Customer Service, Customers, Nanaimo, Product, Referrals, relationships, Sale, Service
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Entrepreneurship
You have an idea. You envision a need. What more do you need in order to become a successful entrepreneur? The idea or ‘spark’ is important and usually begins with the identification of an opportunity or need. For many entrepreneurs … Continue reading
Posted in Business Coaching, Coaching, Communication, Community Futures, Customers, Elephant in the Room, Elephants, Entrepreneurs, self-employment
Tagged Business, Business plan, Cash Flow, Community Futures, Competition, Employment, Entrepreneur, Entrepreneurship, Target Market, Unique Selling Proposition, USP, WorkBC Employment Centre
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Dependence on Technology
As I sit here staring at a computer that cannot connect remotely with my work because of a server issue, I am reminded of our dependence on technology in business and in our everyday lives. My I-pad somewhat functions as … Continue reading
Posted in Business Coaching, Business Planning, Clients, Communication, Customers, Elephant in the Room, Elephants, Employment, Entrepreneurs, Internet, Marketing, Networking, Sales, self-employment
Tagged Business, Clients, Communication, Computers, Customers, Sales, Security Systems, Technology
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Can I Help You?
This sounds simple enough, but it is annoying how many times it is missing in retail establishments. It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading
Posted in Business Coaching, Business Planning, Communication, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Sales, Training
Tagged Business, Competitors, Customer Engagement, Customer Service, Customers, Employees, Employment, hiring, Manager, Retail, Soft skills, Staff Training, Training
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Service, or Lack Thereof
I recently had the opportunity to deal with two competing utility companies. The first approached me to upgrade our equipment. We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading
The Empty Position
Interesting walking around town and the malls seeing the help wanted signs in the windows. It started as the summer season approached and now is becoming more prevalent as the businesses start the ascent to the Christmas season. The economy … Continue reading
Posted in Business Coaching, Business Planning, Chamber of Commerce, Coaching, Customers, Economy, Elephant in the Room, Employees, Employment, Entrepreneurs, Human resources, Learning styles, Managing stress
Tagged Affordable Housing, Business, Businesses, Communities, Construction Industry, Economy, Employees, Help Wanted, Housing, Human Resources, Organizational Change, Organizational development, Professionals, Recruitment and Retention, Short-staffed, Small Business, Trades, Tradespeople, Working Homeless
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