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Category Archives: Sales
What Cash Flow?
By not doing a business plan with a well thought out cash flow projection, many otherwise good business ideas fail early in the game. Even a simple business such as lawn mowing needs to give thought to their cash flow … Continue reading
Dependence on Technology
As I sit here staring at a computer that cannot connect remotely with my work because of a server issue, I am reminded of our dependence on technology in business and in our everyday lives. My I-pad somewhat functions as … Continue reading
Posted in Business Coaching, Business Planning, Clients, Communication, Customers, Elephant in the Room, Elephants, Employment, Entrepreneurs, Internet, Marketing, Networking, Sales, self-employment
Tagged Business, Clients, Communication, Computers, Customers, Sales, Security Systems, Technology
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Have I Become the Grinch?
I am so not into Christmas this year! I can’t seem to get excited about it. It has lost its meaning – a time to celebrate the birth of Christ. It is now a time to worship the coming of … Continue reading
Posted in Economy, Elephant in the Room, Elephants, Lifestyle, Marketing, Sales
Tagged Christ, Christian Faith, Christmas, Christmas Gifts, Grinch, Retail, Santa, Stress
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Can I Help You?
This sounds simple enough, but it is annoying how many times it is missing in retail establishments. It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading
Posted in Business Coaching, Business Planning, Communication, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Sales, Training
Tagged Business, Competitors, Customer Engagement, Customer Service, Customers, Employees, Employment, hiring, Manager, Retail, Soft skills, Staff Training, Training
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Service, or Lack Thereof
I recently had the opportunity to deal with two competing utility companies. The first approached me to upgrade our equipment. We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading
Progress?
We live more and more in a technology driven world, supposedly to make our lives easier and more productive. We enjoy the benefits of this in our entertainment giving us 300 channels of questionable content on our television, and the … Continue reading
Posted in Business Coaching, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Internet, Lifestyle, Sales, self-employment
Tagged Basic Skills, Business, Change, Change Management, Customers, Employees, Innovation, Organizational Change, Organizational development, Stress, Technology, Wikipedia
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The Danger of Minimal Training
There is an old cartoon showing a foreman going to his boss and asking about training for an employee. The boss says, “What if we spend the money and they leave?” The foreman replies, “What if we don’t train them … Continue reading
Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training
Tagged Business, Communication, Customer Service, Customers, Employee retention, Employees, Insurance, Organizational development, Recruitment and Retention, Sales, Soft skills, Staff Training, Technical Skills, Training
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