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Category Archives: Sales
Service, or Lack Thereof
I recently had the opportunity to deal with two competing utility companies. The first approached me to upgrade our equipment. We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading
Progress?
We live more and more in a technology driven world, supposedly to make our lives easier and more productive. We enjoy the benefits of this in our entertainment giving us 300 channels of questionable content on our television, and the … Continue reading
Posted in Business Coaching, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Internet, Lifestyle, Sales, self-employment
Tagged Basic Skills, Business, Change, Change Management, Customers, Employees, Innovation, Organizational Change, Organizational development, Stress, Technology, Wikipedia
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The Danger of Minimal Training
There is an old cartoon showing a foreman going to his boss and asking about training for an employee. The boss says, “What if we spend the money and they leave?” The foreman replies, “What if we don’t train them … Continue reading
Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training
Tagged Business, Communication, Customer Service, Customers, Employee retention, Employees, Insurance, Organizational development, Recruitment and Retention, Sales, Soft skills, Staff Training, Technical Skills, Training
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Progress – But in Which Direction?
That was one of my father’s favourite sayings when there was something new that was supposed to be helpful, and wasn’t. He has been gone for many years now, but it is amazing how many times his words have echoed … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Customers, Elephant in the Room, Elephants, Marketing, Sales
Tagged Coaching, Customer Service, Delivery, Online Ordering, Organizational training, Product, Progress, Shipping, Staff Training, Stress, Training
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Business Challenges
One tends to always thinks of business challenges being associated with finances and marketing. In reality, there are more issues that can affect a business, especially a new business. Today, technology plays a substantial role in many businesses. If your … Continue reading
The ‘Office’
Sipping an Americano, or as I prefer to call it, a Canadiano, and waiting for a business associate, I’m people watching the bustling morning coffee crowd at The Buzz. Some are business on their break, not relaxing at all as … Continue reading
Posted in Business Coaching, Business Planning, Clients, Coaching, Communication, Customers, Entrepreneurs, Life coaching, Lifestyle, Listening, Managing stress, Marketing, Networking, Sales, self-employment, Young Professionals
Tagged Business, Coaching, Communication, Employment, Life coach, Nanaimo, The Buzz
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Today’s Reality
Flipping through the pages of the latest issue of BC Business I realize how crucial it is for businesses, all businesses, to keep current on what is happening and what may affect their place in the market. In 1973 I … Continue reading
Posted in Business Coaching, Business Planning, Coaching, Communication, Economy, Elephant in the Room, Elephants, Entrepreneurs, Leadership, Marketing, Networking, organizational change, Sales, self-employment
Tagged BC Business Magazine, BC Companies, Business, Change, Change Management, Competition, Organizational Change, Organizational development, Technology, Vancouver Island Economic Alliance, VIEA
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