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Category Archives: Training
Coaching, Team Building
Why have teams? For years, many industries, operated as a dictatorship. Their words were law and you either did what you were told, or you looked for other employment. Management ignored the fact that successful competitors were taking a different … Continue reading
Posted in Business Coaching, Business Planning, Career development, Coaching, Diversity, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Human resources, Leadership, Team development, Training
Tagged Business, Coaching, community, Competitors, Employees, Employment, Human Resources, Industries, Leadership, Management, Manager, Organizational development, Organizational training, Recruitment and Retention, Soft skills, Staff Training, team building, Teams, Training
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Can I Help You?
This sounds simple enough, but it is annoying how many times it is missing in retail establishments. It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading
Posted in Business Coaching, Business Planning, Communication, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Sales, Training
Tagged Business, Competitors, Customer Engagement, Customer Service, Customers, Employees, Employment, hiring, Manager, Retail, Soft skills, Staff Training, Training
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The Importance of Timing in Business
Timing plays a critical role in business starting with what day the door is open for clients or customers. Some businesses are based on seasonal events; winter sports, summer, Christmas, Mother’s Day, etc. A landscaper who does not get underway … Continue reading
Service, or Lack Thereof
I recently had the opportunity to deal with two competing utility companies. The first approached me to upgrade our equipment. We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading
The Danger of Minimal Training
There is an old cartoon showing a foreman going to his boss and asking about training for an employee. The boss says, “What if we spend the money and they leave?” The foreman replies, “What if we don’t train them … Continue reading
Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training
Tagged Business, Communication, Customer Service, Customers, Employee retention, Employees, Insurance, Organizational development, Recruitment and Retention, Sales, Soft skills, Staff Training, Technical Skills, Training
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A Culture of Learning
What have your employees learned today? What nugget will they take away today that will make them more effective tomorrow, or better equipped to handle the pace? Will it be technical, giving them new skill to add to their storehouse, … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Career development, Coaching, Communication, Elephant in the Room, Elephants, Employees, Empowering people, Environment, Life coaching, self-employment, Training
Tagged Career development, Career transition, Coaching, Communication, Competitive, Courses, Culture, Education, Employee retention, Employees, Employers, Learning, Organizational development, Soft skills, Staff Training, Technical, Training
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disABILITY
We are sometimes blinded by what we see or our perceptions of who people are. We consciously or subconsciously measure their abilities by what we see or hear. That is not who they are. Physical or mental issues can set … Continue reading
Posted in Assessments, Believe and Succeed Life Coaching, Business Coaching, Career development, Clients, Coaching, Community Futures, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Life coaching, Lifestyle, self-employment, Training
Tagged Abilities, Attitude, Business, Cedar, Disabilities, Employer, Employment, Inclusion, Organizational development, Parksville, Recruitment and Retention, Social Enterprise, Training, Unemployed, WorkBC Employment Centre, Workforce
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