Tag Archives: Customer Service

The Danger of Minimal Training

There is an old cartoon showing a foreman going to his boss and asking about training for an employee.  The boss says, “What if we spend the money and they leave?”  The foreman replies, “What if we don’t train them … Continue reading

Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training | Tagged , , , , , , , , , , , , , | Leave a comment

Did I Hear You?

When we listen, we sometimes let the ‘inner voice’ interfere with the conversation.  We let our mind think about our response rather than respectively waiting for the person to finish.  We may miss out on the important points of the … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Clients, Coaching, Communication, Customers, Elephant in the Room, Elephants, Listening | Tagged , , , , , , , , , , , , , | Leave a comment

The Search and the Solution

For any small business it is always wise to know what your competition’s pricing is in comparison to yours.  You are competing in the same marketplace and with the same potential customers, so you need to know how you stack … Continue reading

Posted in Business Coaching, Customers, Elephant in the Room, Elephants, Entrepreneurs, Internet, Listening, self-employment, Social Media | Tagged , , , , , , , , , , | Leave a comment

The Power of a Smile

I was at the gas pumps this morning a little frustrated by the inability of the machine to read my card.  A lady at one of the other pumps came by and as she passed, she gave me a smile … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Career professional, Clients, Coaching, Communication, Community Futures, Customers, Elephants, Employees, Empowering people, Entrepreneurs, Life coaching, Lifestyle, Managing stress, Marketing, Networking, Relationships | Tagged , , , , , , , , , , , | Leave a comment

Progress – But in Which Direction?

That was one of my father’s favourite sayings when there was something new that was supposed to be helpful, and wasn’t.  He has been gone for many years now, but it is amazing how many times his words have echoed … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Customers, Elephant in the Room, Elephants, Marketing, Sales | Tagged , , , , , , , , , , | Leave a comment

Merry Christmas

T’is the Season, Christmas is in the air, on the air, in the stores, in the traffic, everywhere! I was asked by my family, “What did I want for Christmas?”  They wanted a list of things they could buy.  I … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Coaching, Communication, Elephant in the Room, Elephants, Empowering people, Family, Leadership, Life coaching, Relationships | Tagged , , , , , , , , , , , , | Leave a comment

Passion!

On Vancouver Island, as in the rest of the province, I encounter those who would prefer to work for themselves.  Some have found through experience that they work best on their own, while others have a hobby or trade that … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Communication, Customers, Elephant in the Room, Elephants, Entrepreneurs, Life coaching, Marketing, self-employment | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment