Tag Archives: Customer Service

The Network – Part Two

After seeing last weeks post, I know you’re wondering if this old guy has heard of Social Media?  Yes, in today’s world it is an important part of networking.  But, bar none, there is nothing that can match face-to-face, personal … Continue reading

Posted in Advertising, Business Coaching, Business Planning, Clients, Coaching, Communication, Community Futures, Customers, Diversity, Economy, Elephant in the Room, Elephants, Employees, Empowering people, FaceBook, LinkedIn, Networking, Relationships, Sales, Social Media, Team development | Tagged , , , , , , , , , , , | Leave a comment

What Does it Take?

What does it take to attract and retain customers or clients? Attraction is perceived or real value to the person who is seeking the service or product.  That varies a great deal to those who seek.  It varies a great … Continue reading

Posted in Business Coaching, Business Planning, Clients, Coaching, Communication, Community Futures, Customers, Elephant in the Room, Elephants, Entrepreneurs, Marketing, Relationships, Sales, self-employment | Tagged , , , , , , , , , , | Leave a comment

Can I Help You?

This sounds simple enough, but it is annoying how many times it is missing in retail establishments.  It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading

Posted in Business Coaching, Business Planning, Communication, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Sales, Training | Tagged , , , , , , , , , , , , | Leave a comment

Service, or Lack Thereof

I recently had the opportunity to deal with two competing utility companies.  The first approached me to upgrade our equipment.  We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading

Posted in Business Coaching, Clients, Communication, Customers, Elephant in the Room, Elephants, Sales, Training | Tagged , , , , , , , , , | Leave a comment

The Danger of Minimal Training

There is an old cartoon showing a foreman going to his boss and asking about training for an employee.  The boss says, “What if we spend the money and they leave?”  The foreman replies, “What if we don’t train them … Continue reading

Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training | Tagged , , , , , , , , , , , , , | Leave a comment

Did I Hear You?

When we listen, we sometimes let the ‘inner voice’ interfere with the conversation.  We let our mind think about our response rather than respectively waiting for the person to finish.  We may miss out on the important points of the … Continue reading

Posted in Believe and Succeed Life Coaching, Business Coaching, Clients, Coaching, Communication, Customers, Elephant in the Room, Elephants, Listening | Tagged , , , , , , , , , , , , , | Leave a comment

The Search and the Solution

For any small business it is always wise to know what your competition’s pricing is in comparison to yours.  You are competing in the same marketplace and with the same potential customers, so you need to know how you stack … Continue reading

Posted in Business Coaching, Customers, Elephant in the Room, Elephants, Entrepreneurs, Internet, Listening, self-employment, Social Media | Tagged , , , , , , , , , , | Leave a comment