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Tag Archives: Customer Service
Progress – But in Which Direction?
That was one of my father’s favourite sayings when there was something new that was supposed to be helpful, and wasn’t. He has been gone for many years now, but it is amazing how many times his words have echoed … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Customers, Elephant in the Room, Elephants, Marketing, Sales
Tagged Coaching, Customer Service, Delivery, Online Ordering, Organizational training, Product, Progress, Shipping, Staff Training, Stress, Training
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Merry Christmas
T’is the Season, Christmas is in the air, on the air, in the stores, in the traffic, everywhere! I was asked by my family, “What did I want for Christmas?” They wanted a list of things they could buy. I … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Coaching, Communication, Elephant in the Room, Elephants, Empowering people, Family, Leadership, Life coaching, Relationships
Tagged Christmas, Coaching, Communication, Customer Service, Education, Family, Friends, Gratitude, Health, Life coach, Merry Christmas, Season, Smiles
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Passion!
On Vancouver Island, as in the rest of the province, I encounter those who would prefer to work for themselves. Some have found through experience that they work best on their own, while others have a hobby or trade that … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Communication, Customers, Elephant in the Room, Elephants, Entrepreneurs, Life coaching, Marketing, self-employment
Tagged Business, Business Knowledge, Coaching, Competition, Customer base, Customer Needs, Customer Service, Customers, Entrepreneurs, Financing, Innovations, Location, Market Research, Market Share, Passion, Product, Profit, Regulations, self-employment, Service, Suppliers, Timing, Vancouver Island
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Are We Being Nice Enough?
Perhaps it seems like a silly question to ask a Canadian, given our reputation, but are we? Where we might do better is with the tourists and visitors who come to visit and take in our beautiful sights or attend … Continue reading
Posted in Advertising, Business Coaching, Business Planning, Coaching, Communication, Customers, Economy, Elephant in the Room, Elephants, Employees, Empowering people, Entrepreneurs, Listening, Marketing, Relationships
Tagged Business, Businesses, Canadian, Communication, Customer Service, Customers, Nanaimo, Rotarians, Staff Training, Tourism, Tourists, Vancouver Island, Visitors
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So, You Want to be an Entrepreneur
During our life time, many of us want to break the chains and venture out on our own, become independent, and work for ourselves. We are taken in by the allure of having the freedom to choose our hours, maybe … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Communication, Community Futures, Customers, Elephant in the Room, Elephants, Entrepreneurs, Marketing, Networking, Sales, self-employment
Tagged Business, Clients, Customer Service, Customers, Entrepreneur, Entrepreneurship, Life coach, Networking, Self Employment
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Getting There from Here
The world is changing when it comes to commuting, especially within communities. It seems there are too many cars, all headed in the same direction, with one person in them. In Vancouver, they have Sky Train, West Coast Express, excellent … Continue reading
Posted in Business Planning, Clients, Communication, Customers, Economy, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Environment, Family, Lifestyle, Managing stress, Marketing, Networking
Tagged Bike Lanes, Business, Busses, Change, Change Management, Communication, Communities, Commuting, Customer Service, Cyclists, Employee retention, Employees, Employment, Green, Munich, Nanaimo, Recruitment and Retention, Sky Train, Transit, Vancouver, Vancouver Island, Vehicles, Victoria, West Coast Express
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Business Visibility
How your business is seen by others can make the difference between success and failure. I once complimented a friend who had a restoration company on how clean he kept his trucks. They were white with company graphics and never … Continue reading
Posted in Advertising, Believe and Succeed Life Coaching, Business Coaching, Business Planning, Chamber of Commerce, Clients, Coaching, Communication, Community Futures, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Entrepreneurs, FaceBook, Life coaching, LinkedIn, Marketing, Networking, Relationships, Sales, self-employment, Service Clubs, Social Media, Volunteering
Tagged Business, Clients, Coaching, Communication, Customer base, Customer Service, Employees, Life coach, Organizational training, relationships, Teams, Visibility
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Ask the Right Questions
I had an experience recently that made me think. Like many of us, we have a ‘beer’ fridge in our garage. We had trouble with it last winter but the freezer section stopped working entirely this last couple of … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Clients, Coaching, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Family, Human resources, Leadership, Learning styles, Life coaching, Listening, Relationships, Sales, self-employment
Tagged Business, Coaching, Communication, Customer Service, Employee retention, Employees, Employment, Google+, Life coach, Organizational training, relationships, Soft skills, Staff Training, team building
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Fall is a Busy Time for All
The warmth of summer has faded to the crisp days of autumn with its colourful landscapes and harvest produce. The schools are back in and parents are settled into a routine. Children have begun their extracurricular activities pulling their parents … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Business Planning, Coaching, Customers, Elephants, Employment, Family, Lifestyle, Marketing
Tagged Business, Change, Change Management, Christmas, Coaching, Customer Service, Employment, Fall Season, Family, Halloween, Holidays, Home, Religious Holidays, Remembrance Day, Storm Watching, Thanksgiving, Tourist Trade
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East Coast Hospitality
In a recent trip to the Maritimes I felt a difference in how I was treated as a customer. In general terms, you were the most important person at that moment when with the business owner or store clerk. This … Continue reading
Posted in Business Coaching, Business Planning, Clients, Communication, Customers, Empowering people, Leadership, Lifestyle, Marketing, Relationships, Sales
Tagged Coaching, Communication, Customer Service, Employment, Human Resources, Organizational training, relationships, Soft skills, Staff Training
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Laurence Rumming Assessments 