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Tag Archives: Staff Training
The Network – Part Two
After seeing last weeks post, I know you’re wondering if this old guy has heard of Social Media? Yes, in today’s world it is an important part of networking. But, bar none, there is nothing that can match face-to-face, personal … Continue reading
Posted in Advertising, Business Coaching, Business Planning, Clients, Coaching, Communication, Community Futures, Customers, Diversity, Economy, Elephant in the Room, Elephants, Employees, Empowering people, FaceBook, LinkedIn, Networking, Relationships, Sales, Social Media, Team development
Tagged Business, Coaching, Communication, Contacts, Customer Service, Customers, Employees, Networking, Organizational training, relationships, Social Media, Staff Training
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Coaching, Team Building
Why have teams? For years, many industries, operated as a dictatorship. Their words were law and you either did what you were told, or you looked for other employment. Management ignored the fact that successful competitors were taking a different … Continue reading
Posted in Business Coaching, Business Planning, Career development, Coaching, Diversity, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Entrepreneurs, Human resources, Leadership, Team development, Training
Tagged Business, Coaching, community, Competitors, Employees, Employment, Human Resources, Industries, Leadership, Management, Manager, Organizational development, Organizational training, Recruitment and Retention, Soft skills, Staff Training, team building, Teams, Training
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Can I Help You?
This sounds simple enough, but it is annoying how many times it is missing in retail establishments. It should not be harassment or a clerk following you around the store, but a clerk should be able to recognize when a … Continue reading
Posted in Business Coaching, Business Planning, Communication, Customers, Elephant in the Room, Elephants, Employees, Empowering people, Sales, Training
Tagged Business, Competitors, Customer Engagement, Customer Service, Customers, Employees, Employment, hiring, Manager, Retail, Soft skills, Staff Training, Training
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Service, or Lack Thereof
I recently had the opportunity to deal with two competing utility companies. The first approached me to upgrade our equipment. We agreed on the day for the service and I was advised they would be there between 9 and 11 … Continue reading
The Danger of Minimal Training
There is an old cartoon showing a foreman going to his boss and asking about training for an employee. The boss says, “What if we spend the money and they leave?” The foreman replies, “What if we don’t train them … Continue reading
Posted in Business Coaching, Business Planning, Career development, Clients, Communication, Customers, Elephant in the Room, Elephants, Employees, Employment, Human resources, Sales, Training
Tagged Business, Communication, Customer Service, Customers, Employee retention, Employees, Insurance, Organizational development, Recruitment and Retention, Sales, Soft skills, Staff Training, Technical Skills, Training
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The Politics of Business
In my role as an Employment Counsellor I got to hear many stories of why people found themselves unemployed. For some it was simply that the business wasn’t doing well and there was not enough cash flow for them to … Continue reading
Posted in Assessments, Believe and Succeed Life Coaching, Business Coaching, Coaching, Communication, Elephant in the Room, Elephants, Employees, Employment, Empowering people, Human resources, Leadership, Listening, MBTI, Myers-Briggs, Myers-Briggs Type Indicator, Team development
Tagged Assessments, Business, CEO, Change, Coaching, Communication, Conflict, Culture, Employee retention, Employees, Employment, Human Resources, Leadership, Manager, Myers-Briggs Type Indicator, Organization, Organizational Change, Owner, Politics, Recruitment and Retention, relationships, Resignation, Staff Training, team building, Workshops
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A Culture of Learning
What have your employees learned today? What nugget will they take away today that will make them more effective tomorrow, or better equipped to handle the pace? Will it be technical, giving them new skill to add to their storehouse, … Continue reading
Posted in Believe and Succeed Life Coaching, Business Coaching, Career development, Coaching, Communication, Elephant in the Room, Elephants, Employees, Empowering people, Environment, Life coaching, self-employment, Training
Tagged Career development, Career transition, Coaching, Communication, Competitive, Courses, Culture, Education, Employee retention, Employees, Employers, Learning, Organizational development, Soft skills, Staff Training, Technical, Training
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